Capt Ron’s Coping Strategies and Techniques

Capt Ron’s Coping Strategies and Techniques

Just as flight crews meticulously prepare for every phase of a flight, you too can prepare for every phase of your upcoming flight: pre-flight, in-flight and post-flight. Flight crews use checklists to check and cross check every procedure and sequence throughout the...
DFW TSA GETS A CLUE TO CUSTOMER SERVICE

DFW TSA GETS A CLUE TO CUSTOMER SERVICE

I recall taking an uncle to Chicago’s O’Hare airport in 1959 as he was leaving for basic training having joined the Navy. We parked the car in the O’Hare parking lot, walked into the terminal and all the way to the gate without seeing as much as a single police...
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